Frequently Asked Questions

Orders

How do I place an order?
Select your desired product, add it to your cart, and proceed to checkout. Follow the steps to complete your order securely.

Can I cancel or change my order?
If your order has not yet been processed or shipped, you can contact us at {your email address} to request changes or cancellation.

Will I receive an order confirmation?
Yes. After placing an order, you will receive a confirmation email with your order details.

Shipping

How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery time depends on your location and chosen shipping method.

Do you offer international shipping?
Yes, MARKERZ supports international shipping. Delivery times may vary depending on destination.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email (if tracking is available for your order).

Payments

What payment methods do you accept?
We accept secure card payments

Is my payment secure?
Yes. All payments are processed through secure third-party payment providers. We do not store full payment details.

Is this a real store or a demo?
This website is a web development project for demonstration purposes. No real transactions are processed.

Returns & Refunds

Can I return my item?
Yes. You can return unused items within 30 days of receiving your order, provided they are in original condition and packaging.

How long does a refund take?
Once your return is approved, refunds are usually processed within a few business days depending on your payment provider.

What items cannot be returned?
Used, damaged, or final-sale items cannot be returned unless they arrived defective.

Products

What is MARKERZ?
MARKERZ is a lifestyle and urban utility brand focused on modular, functional products designed for everyday city movement.

Are products limited edition?
Some items may be released in limited quantities depending on the collection.

What makes MARKERZ different?
Our products are designed around real-life movement, combining function, modularity, and urban aesthetics.

Support

How can I contact you?
You can reach us at: Contact us

We aim to respond within 24–48 hours.