Refunds and Returns Policy

Refund & Returns Policy (MARKERZ)

Overview

Our return policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original packaging and tags included.

Eligible and non-eligible items

Certain types of goods cannot be returned, including:

Gift cards
Items marked as final sale or discounted
Products that have been used, washed, or modified after delivery

We also do not accept returns for items that are damaged due to misuse or normal wear after delivery.

Proof of purchase

To complete your return, we require a valid receipt or order confirmation number.

Return process

To initiate a return, please contact us at: {your email address}

Do not send items back without prior approval. Once your return request is approved, we will provide instructions on where to send your item.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within a few business days (processing time may vary depending on your bank or payment provider).

Late or missing refunds

If you have not received your refund yet:

Check your bank account again
Contact your credit card provider (processing delays may occur)
Contact your bank (some processing time may be required)

If you still have not received your refund after these steps, please contact us.

Sale items

Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon arrival.

To request an exchange, email us at {your email address} and send your item to the address we provide after approval.

Shipping returns

To return your product, you should send it to: {your physical address}

You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.

If a refund is issued, the cost of return shipping may be deducted from the refund amount.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Brand note

MARKERZ products are designed for everyday urban use, combining function and lifestyle. We aim to ensure quality across all items, and we handle returns fairly based on product condition and usage.